Because many of our products have a high value we always aim to deliver our goods in clearly marked and sturdy packaging.
Delivery schedules are usually discussed during the order process. Where this has not been arranged we aim to dispatch 'of the shelf' goods usually in one to two working days.
The dispatch of custom orders will be dependent on the time it takes to produce the order and the negotiated time scale for production.
We will vary our choice of deliverer depending on the item and destination and may use, Royal Mail, Parcel force or domestic or international couriers.
Orders will only include additional insurance in negotiation with individual customers
We can only accept return on stock item. Most of our products are individual items designed to order.
Should any item need to be returned you must contact us first to receive authorisation to return and a returns request number before sending. Failure to do so may result in further cost to you to have your item returned to you.
Returning goods does not be default apply we will refund any payment. We will assess each returned item individually.