TERMS & CONDITIONS
Terms and Conditions / Disclaimers and Liabilities
Illuminated Design intends to produce high quality prints
and original artwork for its customers. However as all artwork
is either produced by hand or printed from original hand produced
artwork minor flaws and errors must be accepted as a standard
part of the finished product.
COPY RIGHT AND TERMS OF USAGE
Illuminated Design and Presentations asserts the right to be identified at the owner of the images and designs offered for sale from this web site unless specified otherwise. Certificates, Illuminated Capitals and other components and designs are sold subject to the following conditions.
They may not be resold in original or altered form individually or part of a design unless a commercial licence has been purchased. (Contact us directly for a quotation)
Use of any art work or designs sold by Illuminated design and Presentations, in commercial publishing or printing either on printed media or electronically, such as web pages, is subject to the puchase of a commercial licence. (Contact us directly for a quotation)
Items bought for private use may be used as part of a larger design provided they do not make up greater than 20% of the printed area.
SERVICES
Where orders are for services stating a normal production time,
these times are for reference only. During times of peak demand
or were circumstances beyond our control prevent normal service
from taking place Illuminated Design will make every effort to
keep customers up to date and inform them of expected delays.
Should this result in an unacceptable delay and providing production
work has not already begun we will be glad to offer a full refund.
When, by special agreement, a completion date is agreed with
a customer then Illuminated Design will agree to have dispatched
the finished artwork within the agreed time and ownership of
the product will pass to the customer We can not be held responsible
for any delays as a result of postage, courier or other delivery
means beyond our control. Please allow for international postal
delays.
ELECTRONICALLY TRANSMITTED ORDERS
Many items on sale are stated as being for download, or to be sent as an e-mail attachment. Each item description will be accompanied by a stated file size in kilobytes (ending in kb) or megabytes (ending in mb). It is the responsibility of the purchaser to be aware of download speeds of their internet connection and Illuminated Design cannot be responsible for delays or difficulties in retrieving the transmitted files due a slow or unreliable connections or mail fillters, anti virus software or other locally run recurity software that may prevent you retrieving the file. We will however make every effort to find a solution should you experience problems.
ORDERING ERRORS
Illuminated Design will not accept responsibility for errors
made by the customer on the submitted order. Errors such as spelling
mistakes or incorrect dates that are incorrectly supplied by
the customer can only be corrected at additional cost to the
customer and with a potential subsequent delay to the completion
time. Note - it is very likely that such errors will require
the commencement of a new design as repairs are unlikely to produce
an acceptable result.
ADDITIONAL COSTS
Additional costs are as shown with the price of goods or services
ordered. There is no additional tax to pay on the price of goods
you see.
PRICING AND EXCHANGE RATE
Prices on this web site are displayed in Pounds Stirling. Where the price is also displayed in dollars this is an estimated price only and will vary depending on current exchange rates. The estimated price in dollars is currently based on the rate of:
£1 British Pound = $1.90 US Dollars.
THE RIGHT TO CANCEL YOUR ORDER
Under the Consumer Protection (Distance Selling) Regulations
2000 (United Kingdom law) you have the right to cancel your order,
for any reason, within 7 working days of placing your order.
However, this right to cancel only applies to goods that can
be returned that have not been produced to order.
Any item that is produced and tailored specifically for the customer,
e.g. those that include specific names and dates, can only refunded
based on the degree of completion. The maximum refund will be
75% of the cost if work has been started on the item.
By placing an order for non-returnable goods that will be delivered
/ supplied before the 7 day cooling off period has expired, you
are agreeing to forfeit your right to cancel after non-returnable
goods have been shipped.
If you do decide to cancel your order within the cooling off
period, and this cancellation meets the above requirements, your
money will be refunded in full.
Returnable goods must be returned to Illuminated Design within
21 days of cancellation, in original condition, at the customer's
expense.
SERVICE CONTINUITY
Illuminated Design will not be held liable for any lack of continuity
of our services, nor for any losses or circumstances arising
from lack of service continuity.
SECURITY
All credit card transactions are processed by PayPal. No information
regarding credit card details is transmitted to Illuminated Design,
and Illuminated Design cannot be held responsible for fraudulent
or misuse of credit cards or credit card information.
AFFILIATES
Illuminated Design only provides links to, and is not responsible
for, the service provided by its affiliates (Quantum Enterprises).
For queries about order status, deliveries and returns, please
contact the relevant company.
CONTACT INFORMATION
The products and services supplied on this web site are from:-
Illuminated Design
49 Mill Stream Gardens
Wellington
Somerset
TA21 0AA
Tel. 07968 007385 (UK Mobile)
E-mail:
enquiries(at)illuminated-design.co.uk ('at' has been used to prevent spam to this site. Please reply with @ in your mail)
PRIVACY STATEMENT
Illuminated Design respects your privacy. Please see our Privacy Statement for more information.
[ Back To Top ] |